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ProficienTECH Online Training

  1. How much does it cost?
    Contact your local distributor or branch for pricing information.

  2. How long do classes last?
    Approximately 6 weeks.

  3. When will new classes start & when can I start logging into an online class?
    New classes will start as soon as they are created. Keep your eye on the "Student Hub" on the online training website for additional information. Being the classes are self-paced, you can log into a class as soon as you receive your login information via email.

  4. Can I complete a class at my own pace?
    Yes you can! That's why we have chosen to use a self-paced format. Even though you can complete it as quickly as you wish, you must complete it within the 6-week time frame.

  5. What happens after I complete the class? Do I get a certificate?
    Yes, you will receive a certificate of completion after you successfully pass the course.

  6. I forgot my password to login. What do I do now?
    Go to online.upgtechtraining.com and look on the left side of the screen for the login box. Simply click the "Forgot Password" link and follow the on-screen instructions. You will be emailed your password in only a few short moments.

  7. When I attempt to view one of the online training programs, I simply get a blank screen. Why is this?
    More than likely, you don't have the minimum software requirements necessary to view the training. In order to view the content, you must have an updated browser, the most current version of Flash, and also Adobe Reader. To download this free software, go to the respective vendor's websites. A list of those websites can be found in the "Minimum Software Requirements" page of this catalog. Keep in mind that some of the material won't display until it's fully loaded. The load time is dependent upon your connection to the Internet.

  8. What is an ActiveX Control and why do I have to authorize your site?
    The ActiveX Control notification usually displays when there is interactive content that requires the user's involvement. The most common form of this interaction is through a medium known as Flash. Flash is the main component used to build the ProficienTECH Online Training. Without going into too much detail, only Internet Explorer requires you to allow ActiveX Controls. In most cases, simply clicking the content once will allow you to interact with the content. In other cases, you must allow the site to use ActiveX Controls by clicking on the yellow bar that is displayed just below the address bar. Upon clicking the bar, you will be given the option to "allow" the content. Keep in mind that there are no security issues associated with the use of the online training. The website is completely safe.

  9. What are the minimum software requirements?

  10. I have a question that wasn't answered here. Who can I contact to answer my question?
    Feel free to email the administrator at admin@upgtechtraining.com. The administrator will be able to answer any and all questions regarding the online training program.

Delivery Times

  1. I have a delivery today but it doesn't show up when I put in my customer number.
    This Delivery Times program tracks only those orders being shipped out of our San Leandro and City of Industry warehouses, (which is about 90% of the orders). If your shipment is coming out of a local parts store or one of our local branches then the information will not be available on line and you will need to call that store directly to find out when your delivery would occur.
  2. The program says no GPS information.
    If you enter truck information and the Load number is number one, then for some reason the GPS tracking system for that truck is not working. The problem could be corrected within the next several minutes or hours but if you need delivery information you will need to call dispatch at (626) 854-4697 for Southern California and (510) 618-2346 for Northern California. If the screen systems says no GPS system and truck number is a 200 series and load number is also 2, this means that you are a second load which will be going out around 1:00 P.M. The trucks are not back yet so we don't know which truck will be actually delivering your load. It will be updated as soon as the second load actually departs.
  3. In the quantity shipped I have dashes.
    This means we have not yet uploaded all of the information of what products have been put on the trucks. It will be updated as soon as this information is available. For first loads this should be by 8:30 AM in the morning. For second loads it won't be until the truck actually departs which could be after 1:00 P.M. in the afternoon.
  4. The information on my screen says that the truck has already been to my location but it hasn't been here yet.
    The GPS system uses a one-mile radius from your location to update when it has been at your location. So if the truck goes by your location or is within one-mile of your location then it will record that it has visited your location. Therefore the truck just might be bypassing your location especially if you are on the freeway to hit another location and then coming back by for your delivery.
  5. Delivery Location or Previous Delivery Location shows unknown location with a blank map.
    All maps and locations are generated automatically by our computer system. If the address is put in incorrectly or if extra information is put into the address such as (see map) or a (slash) is used to separate two cross streets then the computer cannot find the address and shows an unknown address. When you give your information to sales order or you are ordering over the Internet please make sure you give us the correct address including zip code. If you don't know the zip code you can find it at www.mapblast.com. Also always enter intersections as shown - Jefferson & Rodeo Rd.
  6. My information shows that I was scheduled for delivery number three but the truck delivered number seven first. Why did this happen?
    The truck probably did not deliver number seven first but he went within a mile of that address and the system would automatically show that location had already been visited. In actuality the delivery will occur at a later time to that address.
  7. What is the difference in the adjusted ETA and the actual ETA?
    The adjusted ETA is the time adjusted for the actual departure time of the truck. If the scheduled departure time was 7:00 A.M. and the truck actually departed at 6:30 A.M., then the adjusted ETA will be 30 minutes earlier than the estimated time of arrival. All ETA's are calculated by the distance between the various drop-offs and the average amount of time that is spent at each location unloading the equipment. Once the truck leaves the dock of the warehouses the ETA is no longer updated. The best way for you to estimate when the truck will actually arrive is looking at where the truck is now, what stop you are and which stops it has visited.
  8. My equipment was dropped off at 9:00 A.M. but in the scheduled stops it shows that it has not visited my location.
    The main cause for this is that all information is transmitted back to the main computer system via the cell phone network. If there is a drop out of cell phone service in this location it will not transmit back to the central computer location, therefore it does not realize it stopped at your location.

    The second reason can be that if Mapquest cannot find the exact address it will locate the center of the street. If the center of the street is not within a mile of your actual location then it will not show that it has visited your location.


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