CUSTOMER SURVEY
ABOUT YOUR BUSINESS AND YOUR EXPERIENCE WITH USACD
1. Your business is comprised of: % New Construction % Residential Replacement
% Commercial % Service
% Warranty Provider

2. As a customer, do you consider USACD, primarily an: Equipment Supplier Parts Outlet
Supply Depot One stop shop
Specialty Supplier

3. Doing business with USACD is: Very Easy Moderately Difficult
Easy Difficult
Moderately Easy

     Poor    Average Good Great Excellent
4. How well have we handled your calls?:   1   2   3   4   5
5. How quickly and correctly are we      
handling your orders and deliveries?:  		 1   2   3   4   5
6. How convenient are the branches located?:   1   2   3   4   5
7. The selection of supply items we stock and carry?:   1   2   3   4   5
8. The selection of parts that we stock and carry?:   1   2   3   4   5
9. Do you feel we offer sufficient    
services and product training?:  		 1   2   3   4   5
10. How would you rate our current credit assistance?:   1   2   3   4   5
11. How would you rate our current marketing assistance?:   1   2   3   4   5
12. The current procedures for warranty?:   1   2   3   4   5
13. Is the information on our website useful?:   1   2   3   4   5
14. How is our overall customer service?:   1   2   3   4   5
15. How would you compare us to other equipment  
suppliers, parts outlets and supply depots?:  		 1   2   3   4   5
16. Do you feel our selection of equipment, parts, and supplies are:   excessive   adequate   limited  
17. Should we look to expand or refine the  
products and/or services we offer?:  		 Yes   Maybe   No  
 
If so, which products or services?:  		  
 

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Name? (optional) :
Branch location you deal with? :
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